Qwest Referral Program

Frequently Asked Questions (FAQs)

1. Who can participate in the Qwest Referral Program?
   QBPP Business Partners and Sub-Agents in a position to refer local voice, long distance and data solutions* to business customers who accept and adhere to the Qwest Terms and Conditions outlined in the "Agreement for Qwest Referral Program." The Qwest Referral Program is not limited to QBPP Business Partners who have signed an A-2 addendum agreement.
2. What products can I sell through the Qwest Referral Program?
   There are various products that can be sold through the Referral Program.  This Program is designed to support products for small and medium businesses.  A complete list of those products as well as their incentive payouts can be found by logging onto Q.Partner, selecting the Programs tab, then clicking on the link for the Referral Program and finally selecting the Referral Incentive Schedule.  If you are already registered in the Referral Program, you can also find it by logging onto the program site, clicking on the Product Menu tab and then selecting Incentive Schedule.
3. What's involved in the Qwest Referral Program?
   The Qwest Referral Program allows you and your Sub-Agents to efficiently position Qwest voice and data solutions* with your small- and medium-sized customers, or larger customers looking for low-end products, and earn compensation on closed sales resulting from warm referral leads provided to Qwest. When you or your Sub-Agents refer a lead, Qwest will follow up to assess the level of interest in Qwest services. The program minimizes your back-end paperwork, procedures and follow up, and increases payment cycles.
4. How does the Qwest Referral Program affect the current agreement with my Sub-Agents?
   The Qwest Referral Program provides an additional, optional service to Master Partners and their Sub-Agents and is fully integrated with the existing QBPP program. We encourage you to discuss the Referral Program with your Sub-Agents.
5. How can I opt out of the Qwest Referral Program?
   If you choose not to participate in the program, simply indicate NO on the Participation Form and submit it to partners@qwest.com. Please note that Sub-Agents whose Master Partner opts out of the Qwest Referral Program will be ineligible to register.
6. If I originally opt to participate in the program, may I decide at a later date to not participate?
   Yes. To change your participation election, simply follow the process outlined in the Participation Form. Your sub-agents will be notified of your change in participation when they attempt to submit a lead on the www.qwestreferral.com web site.
7. How does participation in the program affect compensation?
   The Qwest Referral Program provides an efficient, integrated approach to sales of Qwest products and solutions and leaves you more time to focus on broadening your customer base and expanding your revenue opportunities. Please see below for participation options and corresponding compensation.
   
   a) If your Sub-Agents participate in the program and submit the lead
   For every lead referred to Qwest that results in a completed, closed sale, your Sub-Agents will receive a referral fee based on the business product(s) sold. You, as the sub-agent's master partner, will receive the usual QBPP compensation for the sale as well as compensation on the referral fee. No CSR or other forms are required.
   
   b) If you choose to opt out of the program
   The customary QBPP sales guidelines and compensation apply.
8. What kind of referrals do you accept?

The program accepts referrals that range anywhere from “warm” through “closed.”  A warm referral is defined as one where your sales agent has spoken with the customer about certain product offerings and the customer is interested in making a change.  The customer is expecting either your sales agent or a Qwest representative to follow up with them.  A closed referral is one where the customer has made a firm decision to purchase the product(s) offered.  The program also accepts leads for existing Qwest customers adding new services, customers starting a business for the first time and customers who used to be with Qwest and wish to return (winbacks).

9. How can I sign up for the Qwest Referral Program?
   Process for Partners to register in the Qwest Referral Program:

·        Complete the Participation Form and the Agreement Form. Both are located on Q.Partner or are available through your CSM. By completing these documents and indicating your preference to participate in the program, you are registering yourself in the event you want to submit referral leads. You are also agreeing that you allow your Sub-Agent(s) to participate in the Qwest Referral Program. After submitting these two forms, you will receive a welcome email with your username and password within 24 business hours. This will enable you to submit leads and view your Sub-Agents activity. Please note that the Participation Form and Agreement Form do not automatically register your sub-agents in the program. Rather, your participating subs will need to follow the process for registration, beginning with the step below.

Process for Sub-Agents to Register in the Qwest Referral Program:

• Go to http://www.qwestreferral.com and click on "Register Here".
• Read and acknowledge all Qwest Terms and Conditions outlined in the "Agreement for Qwest Referral Program." Click on "I Accept".
• Enter your initials in the space provided to confirm the agreement. Click on "Date Stamp". Click on "Next Step".
  
  In-Region Business Partners and sub-agents and/or sales reps of In-Region Business Partners must enter the Rep-Level ID of the Partner in the field provided. Note: this ID is the code the Partner uses to enter orders into OMS.
• Fill out the Business Partner profile information and click on “Submit Application”.
• A welcome e-mail with your unique Qwest Referral Program user ID and password will arrive within 24 hours.
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9. How can I refer a lead?
   Complete the electronic lead referral form at http://www.qwestreferral.com. The form includes basic contact information, product needs and notes to inform Qwest of any relevant information necessary prior to contacting the lead. Qwest will follow up on the necessary details to close the sale. To review the status of your lead(s), simply log on to your account.
10. How do I get paid? When?
    You will be paid for new sales of eligible products as outlined on the incentive schedule. Conversions and renewals are excluded. Qwest will make referral fee checks payable to the Sub-Agent or Partner assigned to the unique user ID submitted with the lead that results in a new Qwest closed sale. Referral fees will be paid within four weeks of closed sale notification.
11. Who can I contact if I have questions on this program or a specific lead I've submitted?
    If you have more questions on this program, contact your Channel Sales Manager or Inside Sales Representative, or call 1-800-325-3066.

 

13. What are the limitations/what can’t I submit?

The Referral Program cannot accept referrals for:

Conversions:  Even if they are adding new service.  The exception to this rule is referrals for Qwest Choice.  However, the conversion to Qwest Choice must (1) include new service such as more lines, DSL or LD and (2) the referral must result in an increase in revenue.

Note:  Incentives paid on conversions will be for the new business only.  No payout will be made for the existing business that was converted.

Contract Renewals:  These are not handled by the Referral Program and should instead be submitted using the existing process.

Channel Integration:  This includes any referral for Government and Education.  All Government and Education sales must engage the Channel Integration process.

Note:  An order that is channel integrated and submitted to the Referral Program will, once sold, result in the Partner not receiving any compensation for that order.

 

 

 

 

*Specific Qwest service offerings may vary by region; not all services available in all areas.